Go Kiddy Karts Ltd
Central to our business is the PartyBook software that we have developed over the past three years. The MiaMox PartyBook system is designed to simplify running the business and lets our customers track and customise their own party bookings. It is a fully functioning CMS that also gives the customers a login area to view their party bookings.
The software is broken down into the following sections:
Enquiries are managed by the customer completing an online enquiry form or by telephoning us and we input their details into the system directly. The Enquiries section shows the date received, status, preferred dates and enquiry type, and enquiries can be converted into bookings, held provisionally or filed. Bookings can also be added directly via the Diary/New Bookings screen. Either way, once the booking has been made, a configurable automated email will be sent to the customer with all the booking and costing details. In addition, we can set up different venues to use different automated email text which is then sent to the appropriate venue informing them of the new booking. The customer now has an account on the system. From now on we can fully manage the customer's booking, handling any booking amendments, food options, add-ons such as party bags and all financial information with ease. The system generates booking sheets, customer invoices and party logs to ensure we are on top of all the bookings.
Once the customer has an account on the system, they can fully manage their booking without this taking up your time. They can add food options or choose food from venue menus, they can choose party bag items (boy bags, girl bags or the same bag for all) using a points based system. They can also add the invited children's first names, which is very important as it allows you to prepare party logs and certificates beforehand. We can add customised terms and conditions and payment options.
While not replacing an accountant, the system allows you to keep complete records of all associated payments, expenses, allowances, payroll and other income. You'll be able to see the cashflow on a month by month, year by year basis. You can create a read-only account if you want others to access the financial records for review, and the data will be presented in a straightforward way.
Via the login area, customer can leave you feedback that can easily be displayed on the web site via a click of a button. You can mass email your customers or a subset of your customers.
We set up referral sources to keep track of how each customer hears of us, thereby enabling us to assess which areas of promotion/advertising are working best. For multiple sized adverts or graphics for various printing or advertising magazines/newspapers, we upload each file to keep track of what file is for which source. Very useful for advertising in a number of magazines, etc. Email your customers with any promotions you have on events that you have arranged. You can even email only those who have completed a party, or other subsets of your customers. Customers will be able to opt-out by following a link on the bottom of the sent email.
Set up each of the magazines or media outlets and enter publishing deadlines and financial information. Upload specific graphic files for each magazine and each format and size of advert.
Customers can raise a ticket for any concerns they have from their bookings to which you can respond to via the software. These can then be dealt with as soon as possible. Permission-based multiple accounts for other users such as accountants, venues, staff members each with various access rights to the system.
The PartyBook system is configurable to our needs. Invoices are tailored and branded to the activity. The party log sheets are designed depending on the party format of the activity. You use the system to decide what your automatic emails will say. Dynamic variables are used so you can insert data in the emails at will. The system is very flexible and full training will be given to enable you to use the system to run the activities.
Stock control for managing the party bag orders. Once a item is out of stock it no longer gets displayed to the user.
We set up the accounting year periods to synchronise the system to the company's financial year. We add new suppliers, categories and other financial details.
The PartyBook system is being updated all the time with new requests and extra functionality. Since the software is centrally hosted, as soon as a new piece of functionality is added everyone has access to the new tools. Any bugs or errors that are reported are dealt with by us.
